Privacy Policy

Who We Are

Family Eyecare Limited (Company Number 02823775) is an optician practice serving the local community in Harrow.

Registered address: 1st Floor Scottish Provident House, 76–80 College Road, Harrow, Middlesex, HA1 1BQ.

Practice address: 246 Northolt Road, South Harrow, Middlesex, HA2 8DU.

Contact

For any questions about this policy or your data, please email us at [email protected].

What Data We Collect

When you get in touch through our booking form or by WhatsApp enquiry, we may collect the following personal information:

• Your name
• Your email address
• Your phone number
• Your appointment preferences (such as the service you are interested in and any message you send us)

Why We Collect It

We use your personal information to:

• Respond to your enquiries
• Book and manage your appointments
• Provide our eye care services to you

We only process your data on the basis of your consent or where it is necessary to provide the service you have requested.

How We Store It

Your information is stored securely and is only accessible by Family Eyecare staff who need it to respond to your enquiry or provide your care. We take appropriate measures to protect your data against unauthorised access, loss or misuse.

Third Party Tools

To help us understand how visitors use our website and to provide certain features, we use the following third party tools:

• Microsoft Clarity – a website analytics tool that helps us see how our site is used through anonymised visitor data, heatmaps and session recordings. Microsoft Clarity does not collect any personally identifiable information.
• Google Maps – we embed a Google Map so you can find our practice. Google may set its own cookies when the map loads.
• Google Fonts – we use Google Fonts to display the typography on our website.
• WhatsApp – if you choose to contact us via WhatsApp, your message is handled through WhatsApp's own service, which is subject to their privacy policy.

Cookies

Our website uses a small number of cookies. Essential cookies are needed for the site to function correctly, and analytics cookies (set by Microsoft Clarity) help us understand how the site is used so we can improve it. Embedded services such as Google Maps may also set cookies. For full details, please see our Cookie Policy.

Your Rights Under GDPR

Under the General Data Protection Regulation (GDPR), you have the right to:

• Access the personal data we hold about you
• Ask us to correct any inaccurate data
• Ask us to delete your data
• Withdraw your consent at any time
• Complain to the Information Commissioner's Office (ICO), the UK's data protection regulator

How To Contact Us About Your Data

To exercise any of your rights or to ask a question about your data, please email us at [email protected]. You also have the right to lodge a complaint with the ICO at ico.org.uk.

Data Retention

We keep enquiry data only for as long as necessary to respond to your enquiry and manage your appointment, and to meet any legal or professional record-keeping obligations that apply to us. When your data is no longer needed, it is securely deleted.

Updates To This Policy

We may update this policy from time to time. Any changes will be posted on this page, so please check back periodically to stay informed.